Terms and Conditions

 SARAH’S PET CARE SERVICES LEICESTER 

Please read below, to make sure you are familiar with and agree to our 

terms and conditions.

1.  Insurance We are insured with Protectivity Insurance to provide dog walking for up to six dogs, training, pet-sitting, pet minding, pet transportation taxi, dog, and cat grooming. In the event of accidental injury or damage to third parties’ property to the limit of £1,000,000 for any one event.
2. House sitting Deposits are required for all house sitting bookings and are non-refundable. The deposit is approx. a third of the overall fee. This is to hold your dates for you. Please note a booking is not held until the deposit is paid in full. 
3. Cancellation Policy Pet and House sitting any deposit paid is non-refundable upon the client’s cancellation of the booking. Changes and amendments to booked pet visits and house sitting whilst we will always try to accommodate any slight alterations to an existing booking that you may have with us, please be aware if the booking is being significantly changed i.e., reduced by several days in length we will deduct a percentage from the deposit paid to reflect the reduction in the stay that was originally booked. 
4. Pet Care visits We may ask for a part payment towards any longer bookings of a week plus or payment in full for shorter bookings to confirm and hold the dates. 
5. CCTV cameras and recording devices Homeowners should disclose any external and internal CCTV camera surveillance and pet monitoring systems to include audio sound recording technologies before any house sitting booking is agreed upon, any internal cameras and recording devices should be disabled for the duration of the house sitting. 
6. In the event of inclement weather or natural disaster Sarah's Pet Care Services is entrusted to use best judgement in caring for your pet(s) and shall be held harmless for any consequences related to such decisions.
7. In the event of personal emergency or illness to the assigned pet sitter the client authorises Sarah's Pet Care Services to arrange another authorised sitter. 
8. It is the responsibility of the client to inform their own insurers they have engaged the services of Sarah's Pet Care Services to provide a pet and house sitting service.
9. Sarah's Pet Care Services is authorised by the client to seek veterinary care with release from all liability for treatment expenses. Although Sarah's Pet Care Services will take every reasonable care always, due to the unpredictability of animals, Sarah's Pet Care Services will not be held liable for the death or injury of pet(s) or animals.
10. Use of our services is deemed as acceptance of our terms and conditions.